General Questions – 6Plus1Skin Malaysia
đŚ Do you offer international shipping?
6Plus1Skin Malaysia currently ships within Malaysia only, as we are the official local distributor.
For global orders, visit our international site or
contact us and we’ll assist with the appropriate channel for your country.
đď¸ How do I place an order?
Browse our website, add your desired items to the cart, and check out with your shipping and payment details.
You can also shop via:
đŹ Can I change my shipping address?
Please contact us right away if changes are needed. While we’ll do our best, address changes can’t be guaranteed once an order is in processing.
đ How long will it take to receive my order?
Orders are processed in 1–2 business days. Standard shipping takes approximately 3–7 business days based on your location.
đł What payment methods do you accept?
We accept all major credit and debit cards via secure checkout.
â Can I cancel my order?
Yes, if the order hasn’t been processed. Contact us quickly—cancellation after shipping is not guaranteed.
đ Do you offer free shipping?
Yes, free shipping is available based on order value or ongoing promotions. Check our Shipping Policy for the latest.
đ Returns & Exchanges
đ What is your return policy?
Exchanges are allowed within 14 days of purchase under these conditions:
- Item is defective or not as described
- Unopened and unused
- In original, undamaged packaging
- Proof of purchase is provided
Note: Sale or clearance items are not eligible for exchange.
đŚ How do I return a product?
Contact our team first. You are responsible for return shipping and secure packaging. Damaged or used items may be rejected.
đŹ Still need help?
We're here to support you! Reach out via our Contact Us page.