GENERAL QUESTIONS – 6Plus1Skin Malaysia
Do you offer international shipping?
At this time, 6Plus1Skin Malaysia only ships within Malaysia, as we are the official distributor for the Malaysian market.
For international orders, please visit our global website or contact us and we will be happy to assist you with the appropriate channels for your country.
How do I place an order on 6Plus1Skin?
To place an order, simply browse our website and add your desired items to the cart. When you're ready to check out, enter your shipping and payment information and submit your order.
You can also shop with us through our official stores on popular Malaysian marketplaces:
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact us as soon as possible. While we’ll do our best to accommodate your request, we cannot guarantee address changes once the order is being processed.
How long will it take to receive my order?
Shipping times depend on your location and the selected shipping method at checkout. Standard shipping typically takes 3–7 business days. Orders are processed within 1–2 business days before dispatch.
What payment methods do you accept?
We accept all major credit cards.
Can I cancel my order?
Cancellations and changes are allowed before your order is processed and shipped. Please contact us promptly. Once an order is processed, we may not be able to cancel or modify it.
Do you offer free shipping?
Please refer to our shipping policy page for current promotions and eligibility for free shipping, which may vary by region or order value.
RETURNS & EXCHANGES
What is your return policy?
Our policy allows for exchanges within 14 calendar days of purchase. We do not offer refunds, but you may return a product for exchange if it meets our criteria.
- Exchange Eligibility Requirements:
- Item is defective or not as described
- Item is unopened and unused
- Item is in original packaging and undamaged
- Proof of purchase is provided
Note: Sale and clearance items are not eligible for exchange.
Return Process:
To initiate a return, please contact us first. Items must be shipped back to us.
Customers are responsible for shipping costs related to returns. Ensure proper packaging to avoid damage during transit. Items returned in used or damaged condition may not be accepted.
Need help?
If you have questions or concerns about this policy, please contact us via our Contact Us page.